Frequently Asked Questions
Below you’ll find answers to FAQs about our IT consultancy, performance, sourcing, and assurance services.
General FAQs
Yes — we are completely vendor-neutral. We don’t resell tools or services, ensuring our insights are objective and unbiased.
Both. We have deep experience across sectors including Utilities, Public Sector, Finance, Government, Higher Education, Manufacturing and Service Providers. We also have experience across a large range of sectors.
We benchmark your organisation objectively against peers of similar size, complexity, and service scope. We also draw from cross-industry best practice, as innovation and excellence can come from any sector.
We assess how your organisation is leveraging AI and automation, including the impact on service performance, support efficiency, and quality. For example, we may look at what percentage of incidents are resolved without human intervention.
We use a large, continually updated dataset that enables relevant comparisons across sectors, based on your organisation’s scale, complexity, and maturity.
Most reviews are completed within 4 to 8 weeks, depending on scope and complexity.
You’ll receive a presentation, along with a detailed report and an executive summary, supported by insights and prioritised recommendations. We provide these in PDF format and/or an interactive BI solution.
IT Performance FAQs
We evaluate your KPIs, service metrics, costs, process maturity, and more to identify strengths, weaknesses, and improvement opportunities.
We compare your cost, complexity, and service quality against a peer group using our proven Value for Money framework.
ImprovIT defines that VFM is achieved where the cost for the IT services in scope is equal to or below the peer group; and service quality is equal to or higher than the same peers.
Yes. We assess process maturity using relevant industry frameworks where applicable.
You’ll gain clear insights into what’s working, what needs improvement, and where to focus efforts to boost performance, quality, and potential savings.
Yes — we assess the complete information security domain, to include areas such as governance, threat detection, issue resolution, and alignment of security practices with business needs.
We review existing feedback, conduct surveys and interviews, as well as analysing data to uncover user experience trends.
Yes — we identify pain points and recommend changes to improve service quality and communication with users.
Sourcing FAQs
We assess supplier performance, pricing, risk, service quality, and whether the current model continues to deliver value.
Absolutely. We support strategy development, market engagement, RFP design, and supplier selection.
We are fully independent and use peer data, service metrics, and pricing benchmarks to provide objective comparisons.
By comparing your spend and delivery model against market peers, and identifying opportunities for smarter sourcing.
Assurance FAQs
It’s an independent validation that your IT plans, investments, or services are delivering as promised — both in outcomes and value.
During major programmes, digital transformations, contract disputes, or whenever senior stakeholders need additional confidence.
Gaps in delivery, performance risks, non-compliance issues, or misaligned commercial arrangements.
Yes — we validate performance data and outcomes against your expectations and against peers.
IT Transparency FAQs
Making IT’s performance, costs, risks, and value visible to the wider business. This is an enabler for IT show-back and charge-back.
Through structured assessments, stakeholder interviews, detailed cost breakdowns, and actionable performance dashboards.
Better strategic decisions, clearer prioritisation, improved stakeholder trust, and aligned IT investment.
No – it’s about clarity, communication, and linking IT activity with business value in a measurable way.